You Security is very important to us at Tenant Screening

The security of our users is one of our top priorities, so we’ve put together a quick guide to help you spot when you might be being targeted by a scammer.

We will never ask you for your username or password in an email or over the phone

If you ever receive an email that looks to be from us, asking for your username and password details, do not respond to it, and never open any attachments it contains.

We will never ask you to change your password in an email or over the phone

The password that you set on your Tenant Screening account will continue to work unless you decide to change it or forget what it is an then use our ‘Password Reset’ function via our website.

If you request a password reset from our website. When you do so, you must ensure you are on the tenantscreening.co.uk website (you can do this by checking the certificate.

The only exception to resetting of passwords is if you call us and request that are agent resets the password on your behalf.

Our website will always use HTTPS and have a valid certificate

All modern web browsers visually indicate if a site uses HTTPS with some sort of padlock icon, usually on the left side of the address bar. Tenant Screening’s will always use HTTPS which ensures a secure connection.

Our website will also always have a valid certificate. You can check this by clicking on the padlock icon in your browser and viewing the certificate.

Our email addresses

All of our email addresses end with @tenantscreening.co.uk.

What to do if you get a message that seems odd

• Do not reply – Even if the message looks like it’s from us, don’t reply to a text or email message if it seems odd.
• Do not open any links or attachments – Scam texts and emails can place viruses on your phone or computer.
• Call us – If you’re not sure, phone us on the number on our website.